Terms of Service

Advanhost (Access Solutions Ltd) Terms of Service set out herein below the terms of provision of network services between Advanhost and the Customers. Advanhost. Advanhost may update, amend, modify or supplement the terms and conditions of this Terms of Service from time to time without notice. Customers should check with the Terms of Service regularly. Should customers have any enquiries towards the Terms of Service, please email to: [email protected]

The latest terms and conditions can be obtained on website: https://www.advanhost.com.hk/terms-of-service

Spamming is strictly prohibited

Our servers may not be the source, intermediary, or destination address involved in the transmission of spam, flames, mail bombs, subscribing someone else to a mailing list with that person’s permission, hacking, spoofing, or any similar activity. Your domain may not be referenced as originator, intermediary or reply-to address in any of the above. Spamming via other hosting facilities which in turn contain links/documents/pictures to a domain on our network is also prohibited. If we believe that you have violated this rule, we have the right to immediately, without notice, disable your domain and terminate service until we have acceptable assurance that you will abide by this rule.

Infringement of Intellectual Property rights is prohibited

Customers may not use our services or servers to post or disseminate in any manner, any information or material which infringes the intellectual property rights or other proprietary rights of any third party.

Advanhost prohibited activates described below, but are not limited to, in using Advanhost services / server:

  • Hosting website / store contents or files which infringes the intellectual property rights
  • Hosting website / store contents or files which related to fraudulent goods or services
  • Disseminating contents which infringes the intellectual property rights
  • Hosting “Forum” website
  • Hosting Idol (E.g. Artist/ Singer) website
  • Any manner in violation of the Hong Kong Special Administrative Region (Hong Kong) law, rule or regulation
  • Spamming
  • Disseminating viruses, Trojan horses, worms, or any other computer programming routines that may damage any system, program, data or personal information.
  • Hosting P2P File Sharing System (e.g. BitTorrent (BT) and it’s related files)
  • Hosting Gaming Server
  • Hosting Server for download purpose
    • Music Files (e.g. MP3, WMA, WAV, etc.)
    • Video Files (e.g. AVI, MPEG,ASF,WMV,RM,DAT, etc.)
    • Games/ Softwares Files (e.g. CUE,MDS,ISO,CCD,NRG,BWT,CDI, etc.)
  • Hosting IRC / Proxy
  • Hosting pornographic / Gambling content
  • Any act or attempt to undermine or cause harm to our servers, computers or clients is prohibited

Should customers violate this Terms of Service, we reserve the right in our sole discretion to refuse or terminate service to you at any time. We also reserve the right to remove materials from your web site at any time if we determine in our sole discretion that such content or materials violates our policies or this Terms of Service.

Service Suspension / Maintenance / Upgrade / Termination

Customer should do their own backups. Advanhost will not be responsible for any data loss in any circumstances. In the event of emergency, Advanhost has the right to suspense our server for maintenance, upgrade, replacement, reallocate hosting storage or IP address. We are not responsible or liable for any damages to customers as a result of this suspension.

Advanhost will provide 3 days’ notice (by email) for the service suspension. Advanhost reserves the right on any amendment or termination of the services.

Domain Name Registration or Registrar Transfer

Customers understand and agree that Advanhost does not guarantee that the domain name will be secured for you or registrar transfer must be successful, even the domain name is available.

Customers understand and agree that Advanhost does not responsible to determine whether the domain name(s) you select, or the use you or others make of the domain name(s), or other use of the Services, infringes legal rights of others.

Customers understand and agree that Advanhost is not responsible and liable for any loss due to unsuccessful of domain name registration or registrar transfer.

Unless customers successfully pay all the charges of domain registration/ registrar transfer, Advanhost will not process the application. Advanhost reserves the right on charges amendments without any prior notice.

All fees are non-refundable, in whole or in part, unless the unsuccessful domain name registration or transfer is a result of fault, negligence or omission by Advanhost.

Customers can manage the domain including DNS setting, transfer rights and registrar information, etc.

Customers reserve the ownership of the domain name upon successful payment and registration.

Please click: http://www.icann.org/udrp for more information for the policy. The website site is provided by ICANN.

Payment and Refund

Customers should pay the services charge before the due date.

Additional charges incurred for the below payment method:

  • Interbank Transfer (CHATS): HK$20
  • Telegraphic Transfer (T/T): HK$60
  • Paypal & Credit Card: 2% of the total amount

Customers shall pay, on a pre-paid basis only, for the service of the coming year. Services will be suspended should customers fail to pay 7 days after the due date. Services will be terminated should customers fail to pay 14 days after the due date. Advanhost will not give any notice prior to the suspension or termination of the services and will not keep any files for the customers.

Except for specific services (Domain Registration or specific service plan), customers can choose to pre-pay the services for 1 Year, 2 Years or 3 Years.

Except for specific services (Domain Registration, SSL Certificates or Dedicated Servers), customers have the right to request for a full refund within 14 days of the commencement of services, without any administrative cost incurred. Advanhost will issue a cheque to customers (available to Hong Kong Customers only and the amount will be deducted by the administrative charge of the SSL certificates issuer if applicable). For payment by Credit Card, 7% administrative charges of the refund amount incurred.

In case that customers use our hosting service and register domain name at a privileged price, when refund is requested, the refund amount will be deducting by the original price of the domain name registration.

China-Hong Kong Superior Network Service Customers

Customers are required to obey relating Law, Requirement or Guidelines of People Republic of China. Illegal business operation is strictly prohibited. The below stated materials are not allowed for the network:

  • Contents relating to national secret and security of PRC
  • Contents relating to superstition or pornographic
  • Contents violating the PRC racial policy or religion policy
  • Contents that harms community security/ community stability/ public moral

Should customers violate the above stated terms, services will be terminated and customers are legally responsible. All payment will not be refunded.

Advanhost Super website Server Plan Customers

In additional to this Terms of Service, customers understand and agree CloudFlare Terms of Use.